The following Standard Return Policy is recommended by LoobaLee.com
for our Sellers. This policy is carefully defined to be reasonable for
both Buyers and Sellers on LoobaLee. If a Seller has elected to use this
standard, the 'Return Policy' field on their listing will indicate Standard.
Sellers may optionally define a custom Return Policy on each
listing. In these cases, the 'Return Policy' field is indicated as Other. Please carefully read the custom
policy in the 'Additional Description' before making a purchase.
Standard Policy
* Returns must be requested within 7 days after receiving the Item(s) from the Seller (per USPS Delivery Confirmation (or other tracking number) date of Receipt).
* A request for a Return should be provided in writing to the Seller by direct Email or via LoobaLee 'Contact Seller' messaging service.
* Returns MAY be requested for the following reasons. (Please Note: Sellers ultimately must agree to the requested returns, and LoobaLee does not facilitate resolution except in the case of Items damaged by mail carrier).
• Wrong Item Shipped - Seller agrees to refund the Buyer for return shipping fees and
agrees to ship the correct item free of charge. If the correct item is no
longer available, Seller agrees to fully refund the Buyer for the original cost
of the item and all shipping fees incurred.
• Misrepresented Brand, Size, or Condition - Returns for misrepresented listings may be requested if 1) the item's listing does not match the item's brand or size as specified on its attached label, 2) the item's brand on its attached label can be proven to be a fraudulent misrepresentation of the brand, or 3) the item does not match the listing's advertised condition (as per LoobaLee standard Condition Definitions). Seller agrees to refund the Buyer for return shipping fees and provides a full refund for the original cost of the item plus shipping fees.
• Items lost by mail carrier - Buyers may request returns if they never receive shipment of items purchased. In these cases, both PayPal and Google Checkout offer Seller Protection Policies, and Buyers and Sellers agree to follow the appropriate process. NOTE: To be eligible, Sellers must minimally purchase Delivery Confirmation (or other tracking number), ship items within 7 days of Buyer purchase, and ship items to the address on the PayPal or Google Checkout transaction. Sellers should review and fully understand these policies.
• Items damaged in mail due to insufficient packaging - This should be a rare situation, given the overwhelming majority of purchases on LoobaLee are not breakable. However, should a situation occur, Buyers may negotiate returns in full or in part with the Seller. This is difficult to prove, and it is the Seller's decision to agree to a return. Likewise, Buyers may leave the appropriate feedback.
• Items damaged by mail carrier - In the event items are damaged in the mail by USPS or another mail carrier, LoobaLee offers up to $30.00 coverage for uninsured items to the Buyer plus $5.00 in return shipping. To obtain the coverage, Buyer must provide evidence and written proof from the carrier service to LoobaLee, and Buyer must ship the item to LoobaLee to obtain the refund.
* Returns MAY NOT be requested for the following reasons:
• Fit or Dislike Sellers are not obligated to offer returns for lack of fit or dislike by the Buyer. Rather, it is recommended Buyers list unwanted items for sale. NOTE: Detailed questions should be asked to the Seller prior to purchasing the Item, which may include a request for additional or different photos.
• Misrepresented Category, Item Type, Line/Collection, Color, Material, Pet Free/Smoke Free details or Additional Description details. In these cases, Sellers are not obligated to offer returns. Note that 'Pet' and 'Smoke' information must be disclosed both on a Seller's listings andin their profile. If a Buyer feels a Seller has significantly misrepresented their listing, the Buyer may leave the appropriate feedback and file a formal complaint with LoobaLee.com. Sellers may have up to three complaints filed before LoobaLee.com will take corrective action with a Seller.
* If the Seller Approves a Return:
• Seller agrees to provide written acceptance or denial of a return to a Buyer by direct Email or via LoobaLee 'Contact Buyer' messaging service. In the case of Acceptance, Seller agrees to include details on the amount to be refunded to the Buyer.
• Buyer agrees to return items in the exact condition in which they were sent. Items are to be returned unworn, carefully packaged, and not damaged in any way. If it is suspected that a Buyer has worn or damaged the item, the agreed upon refund amount may be refused and the Seller is not obligated to return the Item to the Buyer.
• Buyer and Seller agree for Buyer to ship Item(s) back to the Seller via USPS First Class or Parcel Post (whichever is less).
• Buyer agrees to ship and postmark the return package within 10 days of Seller's approval in order to obtain the full, agreed upon refund amount.
• Buyer agrees
to purchase USPS Delivery Confirmation (or comparable tracking from another
carrier) on the return package to ensure a clear record of shipping and
delivery dates. The Seller is not obligated to refund the agreed upon amount if
the Buyer fails to purchase Delivery Confirmation and the returned package is
not delivered.
• Seller cannot be held responsible if returned items are
lost in the mail, and it is optional for the Buyer to purchase insurance on
returned packages at their expense.
• Seller agrees to provide written notification to the Buyer by direct Email or via Loobalee 'Contact Buyer' messaging service when they have received the returned Item(s).
• Seller agrees to issue a Refund within 7 days of receipt of the returned item(s).
Non-Compliance
Individuals who believe Buyers or Sellers are not complying with the standard LoobaLee.com return policy may file a complaint. A total of 3 complaints against a Member's account can result investigation of their account. If a Buyer is a Visitor, Visitor Emails and addresses may also be blocked from making additional purchases on the Site.