Comments on: Gap Inc. Quietly Changes Return Policy (No More Free Returns) http://www.loobalee.com/blog/gap-inc-quietly-changes-return-policy-no-more-free-returns/ Fri, 20 Jan 2012 15:20:48 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Loobalee http://www.loobalee.com/blog/gap-inc-quietly-changes-return-policy-no-more-free-returns/comment-page-1/#comment-1735 Loobalee Mon, 29 Nov 2010 20:57:29 +0000 http://www.loobalee.com/blog/gap-inc-quietly-changes-return-policy-no-more-free-returns/#comment-1735 Thanks for the comment and update on the Gap return front. $3.97! You could get more selling it on LoobaLee! :) Many stores are more lenient over Christmas, or at least officially expand their normal policy, but I don't see the Gap doing this. It pays to be cautious with them, especially when shopping for gifts from Baby Gap and GapKids! ~Suzanne (p.s. check out our main site for buying/selling name brand, quality children's clothing at http://www.loobalee.com) Thanks for the comment and update on the Gap return front. $3.97! You could get more selling it on LoobaLee! :) Many stores are more lenient over Christmas, or at least officially expand their normal policy, but I don’t see the Gap doing this. It pays to be cautious with them, especially when shopping for gifts from Baby Gap and GapKids! ~Suzanne (p.s. check out our main site for buying/selling name brand, quality children’s clothing at http://www.loobalee.com)

]]> By: Mindy http://www.loobalee.com/blog/gap-inc-quietly-changes-return-policy-no-more-free-returns/comment-page-1/#comment-1733 Mindy Sun, 28 Nov 2010 21:15:27 +0000 http://www.loobalee.com/blog/gap-inc-quietly-changes-return-policy-no-more-free-returns/#comment-1733 Today I tried to return pants with receipt and tag, but it was little bit over 90 days. The manager told me I can only get $3.97 back (originally $ 11.97) because it is over 90 days. It is not fair for the customers. So there is no need for the customer to keep the receipt next time. Other stores will give you full refund with the original receipt. Today I tried to return pants with receipt and tag, but it was little bit over 90 days. The manager told me I can only get $3.97 back (originally $ 11.97) because it is over 90 days. It is not fair for the customers. So there is no need for the customer to keep the receipt next time. Other stores will give you full refund with the original receipt.

]]> By: Loobalee http://www.loobalee.com/blog/gap-inc-quietly-changes-return-policy-no-more-free-returns/comment-page-1/#comment-1505 Loobalee Sat, 15 May 2010 18:22:47 +0000 http://www.loobalee.com/blog/gap-inc-quietly-changes-return-policy-no-more-free-returns/#comment-1505 Thank so much for the comments. It's amazing, we've have had this post up for about 1.5 years, and we continue to hear stories and feedback like yours. btw... we have both New With Tags and gently-worn children's designer clothing listings our our ecommerce marketplace site: http://www.loobalee.com Please take a moment to check it out if you haven't already -- all feedback is welcome as we work to grow the service. Speaking of return policies I think our LoobaLee Standard Refund/exchange policy (which we offer for Sellers to use) is awesome, the best I think you'll find on the resale market. We put Moms together role playing as buyers and sellers to define the best balance in the policy. ~Suzanne @LoobaLee Thank so much for the comments. It’s amazing, we’ve have had this post up for about 1.5 years, and we continue to hear stories and feedback like yours. btw… we have both New With Tags and gently-worn children’s designer clothing listings our our ecommerce marketplace site: http://www.loobalee.com Please take a moment to check it out if you haven’t already — all feedback is welcome as we work to grow the service.

Speaking of return policies I think our LoobaLee Standard Refund/exchange policy (which we offer for Sellers to use) is awesome, the best I think you’ll find on the resale market. We put Moms together role playing as buyers and sellers to define the best balance in the policy.

~Suzanne @LoobaLee

]]> By: Blair http://www.loobalee.com/blog/gap-inc-quietly-changes-return-policy-no-more-free-returns/comment-page-1/#comment-1502 Blair Sat, 15 May 2010 02:25:22 +0000 http://www.loobalee.com/blog/gap-inc-quietly-changes-return-policy-no-more-free-returns/#comment-1502 At this point their policy isn't new, but at the same time I guess I didn't take the time to read it as I have had seamless returns from them in the past. I'm annoyed about the whole thing. I feel that the policy is very customer UNfriendly. I will not be shopping at the Gap again any time soon. At this point their policy isn’t new, but at the same time I guess I didn’t take the time to read it as I have had seamless returns from them in the past. I’m annoyed about the whole thing. I feel that the policy is very customer UNfriendly. I will not be shopping at the Gap again any time soon.

]]> By: Loobalee http://www.loobalee.com/blog/gap-inc-quietly-changes-return-policy-no-more-free-returns/comment-page-1/#comment-1433 Loobalee Mon, 01 Mar 2010 20:31:46 +0000 http://www.loobalee.com/blog/gap-inc-quietly-changes-return-policy-no-more-free-returns/#comment-1433 Hi Sam, thanks for your comments. It's a great reminder for people to ask before assuming, especially these days. Whether shopping Gap Kids & Gap Baby,... or other favorite children's retailers as well. Hi Sam, thanks for your comments. It’s a great reminder for people to ask before assuming, especially these days. Whether shopping Gap Kids & Gap Baby,… or other favorite children’s retailers as well.

]]> By: JR http://www.loobalee.com/blog/gap-inc-quietly-changes-return-policy-no-more-free-returns/comment-page-1/#comment-1430 JR Mon, 01 Mar 2010 17:15:56 +0000 http://www.loobalee.com/blog/gap-inc-quietly-changes-return-policy-no-more-free-returns/#comment-1430 I wish that consumers as a whole would take that times are a changing and the Ole' added the customer is always right is ! is past it and does not really help anyone. I was at the GAP this weekend and witnessed the worse kind of treatment onto an employee from an outrage female it made me rethink how I as a customer am responable for reading all the fine print I can no longer EXPECT all my answers to be given to me.I must remember that as a customer I need to make that habit and READ policy printed on the reciept. It is no longer OK to think I will get what I want if I am not respectful and aware that I broke policy 1st before I speak. I hope more women here in highlands ranch take this and work it into habit. So to all employees if ever I screamed I am sorry. I wish that consumers as a whole would take that times are a changing and the Ole’ added the customer is always right is ! is past it and does not really help anyone.
I was at the GAP this weekend and witnessed the worse kind of treatment onto an employee from an outrage female it made me rethink how I as a customer am responable for reading all the fine print I can no longer EXPECT all my answers to be given to me.I must remember that as a customer I need to make that habit and READ policy printed on the reciept.
It is no longer OK to think I will get what I want if I am not respectful and aware that I broke policy 1st before I speak.
I hope more women here in highlands ranch take this and work it into habit.
So to all employees if ever I screamed I am sorry.

]]> By: Faith http://www.loobalee.com/blog/gap-inc-quietly-changes-return-policy-no-more-free-returns/comment-page-1/#comment-1410 Faith Sun, 14 Feb 2010 23:59:36 +0000 http://www.loobalee.com/blog/gap-inc-quietly-changes-return-policy-no-more-free-returns/#comment-1410 I came across your article a little while ago and just thought that, as a Gap Inc. employee, I'd stick up for my store a bit :-). I don't know about other places, but I've worked in a BR factory store for nearly half a year now and our return policy has been 90 days the entire time i've been there. For the holidays, it was 120, as long as you have the receipt. We also will work with people the best we can to help, but a lot of customers don't realize that the employee's that they speak to can't do a whole lot because we dont make the rules (unfortunetly). Also, everything we sell is returnable, so long as it wasn't something that was marked down extra for being slightly damaged. I think that's pretty reasonable. I am shocked to hear how people have been treated at some of our stores though! If that's the case, I completely understand why people would stop shopping there. Oh, also, while it is true that gap outlet and BR factory stores can't take returns from full priced stores, that's simply because we don't carry the same merchandise. I came across your article a little while ago and just thought that, as a Gap Inc. employee, I’d stick up for my store a bit :-) . I don’t know about other places, but I’ve worked in a BR factory store for nearly half a year now and our return policy has been 90 days the entire time i’ve been there. For the holidays, it was 120, as long as you have the receipt. We also will work with people the best we can to help, but a lot of customers don’t realize that the employee’s that they speak to can’t do a whole lot because we dont make the rules (unfortunetly).
Also, everything we sell is returnable, so long as it wasn’t something that was marked down extra for being slightly damaged. I think that’s pretty reasonable.
I am shocked to hear how people have been treated at some of our stores though! If that’s the case, I completely understand why people would stop shopping there.
Oh, also, while it is true that gap outlet and BR factory stores can’t take returns from full priced stores, that’s simply because we don’t carry the same merchandise.

]]> By: Karen http://www.loobalee.com/blog/gap-inc-quietly-changes-return-policy-no-more-free-returns/comment-page-1/#comment-1344 Karen Mon, 11 Jan 2010 02:33:24 +0000 http://www.loobalee.com/blog/gap-inc-quietly-changes-return-policy-no-more-free-returns/#comment-1344 When is a GAP store not a GAP? When you try to return something. Today I tried to return a present received at Christmas. The family member who sent it asked me specifically if there was a GAP nearby in case it needed to be exchanged. The receipt state it can be returned to any US GAP store within 30 days. Guess what, the GAP store closest is a GAP Outlet store and would not accept the return. They stated I needed to return the item to a GAP retail store only and within 90 days. Again I questioned the fact that it does not state that on the receipt. I also asked about the 90 days since the receipt states 30 days. Again, they changed their story and said it is no longer 90 days but now 30 days to return. When asked where the closest GAP store is located I discovered it is 140 miles away. I guess I'm stuck and they win. The items will not be returned since I will not be able to make a special trip to return this. Be forwarned, they do not even follow their own polcies as listed in their own receipt. I will not EVER shop at a GAP store again. When is a GAP store not a GAP? When you try to return something. Today I tried to return a present received at Christmas. The family member who sent it asked me specifically if there was a GAP nearby in case it needed to be exchanged. The receipt state it can be returned to any US GAP store within 30 days. Guess what, the GAP store closest is a GAP Outlet store and would not accept the return. They stated I needed to return the item to a GAP retail store only and within 90 days. Again I questioned the fact that it does not state that on the receipt. I also asked about the 90 days since the receipt states 30 days. Again, they changed their story and said it is no longer 90 days but now 30 days to return. When asked where the closest GAP store is located I discovered it is 140 miles away. I guess I’m stuck and they win. The items will not be returned since I will not be able to make a special trip to return this. Be forwarned, they do not even follow their own polcies as listed in their own receipt. I will not EVER shop at a GAP store again.

]]> By: anita http://www.loobalee.com/blog/gap-inc-quietly-changes-return-policy-no-more-free-returns/comment-page-1/#comment-1341 anita Tue, 05 Jan 2010 14:35:10 +0000 http://www.loobalee.com/blog/gap-inc-quietly-changes-return-policy-no-more-free-returns/#comment-1341 I, too, just had a bad experience with Gap. I bought 4 pair of men's pants for Christmas and was unable to return them. I was shocked that I had bought them with my Old Navy Visa, had my receipt, live 60 miles away from the nearest Gap store and they could have cared less. I called t Customer Service and they too didn't care that they are losing a customer and a Visa card holder. I, too, just had a bad experience with Gap. I bought 4 pair of men’s pants for Christmas and was unable to return them. I was shocked that I had bought them with my Old Navy Visa, had my receipt, live 60 miles away from the nearest Gap store and they could have cared less. I called t Customer Service and they too didn’t care that they are losing a customer and a Visa card holder.

]]> By: Christmas Contest Winners » Loobalee.com http://www.loobalee.com/blog/gap-inc-quietly-changes-return-policy-no-more-free-returns/comment-page-1/#comment-1338 Christmas Contest Winners » Loobalee.com Tue, 29 Dec 2009 18:31:56 +0000 http://www.loobalee.com/blog/gap-inc-quietly-changes-return-policy-no-more-free-returns/#comment-1338 [...] [...] [...] [...]

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